Los clientes del servicio de telefonía celular que ofrece el Instituto Costarricense de Electricidad (ICE) y que han manifestado interés en cambiarse a Telefónica y América Móvil, deben saber que corren el riesgo de perder el número, aún cuando lo hayan pagado por años.
Todo ésto a pesar de que la Ley General de Telecomunicaciones que rige desde 2008 y que decretó la apertura en las telecomunicaciones en el mercado costarricense, especifica que el mismo le pertenece a los usuarios y ellos tienen el derecho de cambiar de proveedor del servicio manteniendo siempre el mismo número.
Desde la elección del sistema que se utilizará para reconocer el número dentro de la red de nuevo operador, el costo por el traslado del servicio (tarifa) y hasta quién debe pagar por el cambio (el usuario o el operador que reciba al nuevo cliente), debe quedar especificado en un reglamento en que actualmente trabaja la Sutel.
Faltan por definir, según la viceministra de telecomunicaciones, Hannia Vega, algunos aspectos tarifarios y otros necesarios para que las empresas puedan trabajar a derecho; también aspectos como, si los operadores deben trabajar en sistemas abiertos y si este proceso no se encuentra debidamente clarificado, ya que ésto podría generar un problema de desinformación para el usuario, el cual vería limitada la posibilidad de conservar su número telefónico.
En 2009, el ICE comenzó a ofrecer el servicio de portabilidad numérica a sus clientes, al mismo tiempo que la comercialización de servicios celulares 3G comenzaba, ya que cerca de 50 mil usuarios TDMA y gran cantidad de usuarios GSM se negaban a migrar a la nueva tecnología de comunicación móvil, por temor a perder el número que habían mantenido por años.
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23 de mayo|luis ulloa La Superintendencia de Telecomunicaciones (Sutel), advirtió que el ICE debe tener listos sus sistemas para ofrecer la portabilidad numérica y los operadores privados deben...
23 de mayo|luis ulloa La Superintendencia de Telecomunicaciones (Sutel), advirtió que el ICE debe tener listos sus sistemas para ofrecer la portabilidad numérica y los operadores privados deben...
